Politics
Metro Call-A-Ride woes leave disabled St. Louisans in the lurch
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                                        This story was commissioned by the River City Journalism FundSeyoon Choi walks down South Grand Boulevard — a dog harness in one hand, a cell phone in the other. His shift at West County Mall begins at 4 p.m. and he needs to get to the MetroLink.A black labrador guides Choi through crosswalks and down steps until he reaches the Grand Station platform. He takes the 2:40 p.m. Blue Line west before transferring to a bus at the Maplewood-Manchester MetroLink station. Then he’s on the road for another 25 minutes to the mall.“I’m lucky that I can use a hybrid of transportation options, because a lot of people can’t,” says Choi.Choi, 23, has been blind since birth due to a retinal disease. But he has not been able to use St. Louis’ paratransit service, Call-A-Ride, to get to his job. No vans are available, or the pickup windows being offered are hours before his shift starts. What would be a 20-minute drive on Call-A-Ride is 75 minutes via MetroLink plus bus, not counting the time he must spend walking to and from stops.“Call-A-Ride would be a lot more ideal for me because the bus runs so infrequently,” said Choi. “If you miss it, you’re out of luck.”Choi is one of many people affected by problems with St. Louis’ Call-A-Ride. Service area cuts that began in April are just one of the issues encountered by users, who are people with disabilities for whom fixed-route transit isn’t always an option.Under federal law, these people are supposed to be able to get rides that take them from home to work or to run errands. Instead, they often find themselves struggling with an outdated, unreliable system that leaves them stranded.
Brian Munoz
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St. Louis Public RadioA Metro Call-A-Ride bus drives by the Grand Station on Tuesday, Jan. 18, 2022, in Midtown.
‘We Keep Losing More and More Service’When area advocates first learned of potential cuts to Call-A-Ride service areas in March, they asked Metro Transit to postpone them and consider alternative solutions.They didn’t.Metro Transit cited labor shortages as the reason for the cuts. More than a third of 47,000 Call-A-Ride trips requested in January 2023 had to be canceled, they said. Less than half of the open positions for van operators were filled.“What we’re trying to do, especially with the service change, is match up our resources with our ability to provide service to our region,” says Charles Stewart, executive director of St. Louis Metro Transit, the regional system operated by Bi-State Development.Metro Transit had cut bus service over the years but not adjusted Call-A-Ride service since 2016.Adjusting the service area affected about 250 regular customers, according to Metro. However, advocates say the cuts impacted Call-A-Ride customers traveling into and out of those areas on top of the people living there.According to federal law, Metro must provide Call-A-Ride service within three-fourths of a mile around existing MetroBus and MetroLink routes. That means some customers living in areas where bus service has been reduced faced a double blow of no longer being able to use Call-A-Ride, either.“It’s really frustrating because we keep losing more and more service, and this is at the expense of people who need transportation the most,” says Robyn Wallen, the Transportation Committee chair of Missouri Council of the Blind.Wallen, who is blind, is one of many advocates who filed a complaint in April with the U.S. Department of Justice and sent a letter to the Federal Transit Administration, citing numerous issues with local paratransit service.These issues included pickup and drop-off windows that can vary by several hours, a requirement that riders pay for trips with cash and the requirement that users call to schedule rides between 7:30 a.m. and 4:30 p.m., a time when many people are working. Most Call-A-Ride trips must also be scheduled three days in advance, Wallen says, when only one day in advance is required according to the federal Americans with Disabilities Act guidelines. Lastly, riders are expected to be ready 15 minutes before their pickup time, which falls outside FTA guidelines.In June, advocates met with Metro Transit representatives to discuss potential solutions, like bringing in consultants and allowing members of the public in-person attendance at Bi-State commissioners’ meetings so that commissioners can better understand the challenges that people with disabilities face. They also discussed the possibility of better wages and benefits for drivers.Call-A-Ride van operators make less than bus and MetroLink drivers, with a starting pay of $17.85 an hour and $19.32 for more experienced employees. However, bus drivers make $28.49 an hour, and MetroLink operators make $29.23 an hour.A $5,000 hiring bonus offered in July for essential transit positions has helped increase the number of Call-A-Ride driver trainees. Since then, Stewart says trip denials have decreased 50 percent and more than half of the budgeted positions have been filled.“Things are coming along,” Stewart says.But many riders say they’re still experiencing problems or have given up using the paratransit service.
Kathleen Lees
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River City Journalism FundSeyoon Choi is blind, and finds himself juggling bus and MetroLink trips due to shortcomings with St. Louis’ paratransit service.
‘Transportation That’s Not Reliable’With seasons changing, some customers are nervous about slick sidewalks and extreme cold, as well as new cuts to existing bus routes.Choi experienced this problem last winter.He missed the 57 Manchester bus, an hourly bus that he takes as part of his commute to and from work. Choi then waited more than an hour outside after the mall had closed for the next bus to arrive. Unfortunately, the scheduled last bus never came that night.“I felt kind of trapped,” says Choi, who eventually took Uber home at more than $20 for a single one-way trip. “My fear for this coming winter is that more routes will be canceled and having transportation that’s not reliable really adds to that barrier.”While some Call-A-Ride customers splurge on Uber and Lyft to get around, for most it’s not affordable. Americans with disabilities tend to earn less than those without a disability, according to 2021 statistics from the U.S. Census Bureau. People with a disability earned a median of $28,438 compared to those without a disability at $40,948.As an alternative option to Call-A-Ride, Metro offers Via, a ride-share service that charges a flat fee of $2 for a one-way trip, the same as Call-A-Ride. However, it is only available in three parts of St. Louis County, the service will not cross into other Via areas, and for some, it may not provide accessible pickups or drop offs.For Barbara Fletcher of Florissant, Via does not provide an accessible drop-off to visit her grandchildren.“Call-A-Ride used to take me right to the steps of my grandkids’ apartment, but now Via drops me off on the opposite side of North Hanley,” says Fletcher, who uses a wheelchair after a stroke. “I can’t get across there.”Keasha Orban of Hazelwood has also struggled to get around following service area cuts to Call-A-Ride. Orban is blind and currently recovering from knee surgery.Parts of Orban’s neighborhood still fall within the Call-A-Ride service area. However, her house was taken off the map. Orban must now walk one-third of a mile down the street and wait in front of a neighbor’s house to be picked up by Call-A-Ride.“Walking down there was extremely painful,” says Orban, adding that there are no sidewalks in her neighborhood.
Metro Call‑A‑Ride’s service area map effective April 2023 shows the changes in service.
Running a ‘Modern, Efficient Transit System’Staff from Paraquad, a disability services and support organization in St. Louis, and STL Metropolitan Alliance for Reliable Transit (SMART) were interviewed by Assistant U.S. Attorney Regan Hildebrand in September.Hildebrand, who is part of the staff of federal prosecutors in the Eastern District of Missouri, is investigating complaints made by Call-A-Ride users who feel Metro has failed to comply with transit requirements of the Americans with Disabilities Act. That includes such issues as having to call service lines hundreds of times before getting a ride or having to book a ride several days in advance.Since then, the two advocacy organizations have compiled surveys that focus on Call-A-Ride users’ experiences as well as those navigating public transit.Paraquad staff planned to start giving out surveys at FestAbility, an event held at the Missouri History Museum on October 7 that celebrated the disability community through education, empowerment and unity. However, two recent cyberattacks targeting Metro Transit brought down phone lines for booking Call-A-Ride trips; this prevented many people from attending the event, as well as other activities and errands.Some are concerned that Metro may be more vulnerable to cyberattacks and other issues because of outdated software. They note that the paratransit service plan has also not been updated since 1992. (Metro Transit wouldn’t discuss the specifics of its software; however, Stewart says, “We are continuing to seek opportunities to enhance our operating procedures.”)Jeanette Mott Oxford, Paraquad’s public policy and advocacy manager, wonders why consultants have not been brought in to alleviate issues, citing places where paratransit passengers have better experiences such as UZURV in Richmond, Virginia, and IRIS in Kansas City, Missouri.“If you don’t have the capacity to build a system that works, why not bring in a consultant?” asks Oxford, a former state representative known for feisty advocacy work. “Why not run a modern, efficient transit system?”Metro leaders say they are not considering consultants at this time. Bi-State President and Chief Operating Officer Taulby Roach defended that decision in an email to Paraquad in June.“Outside consultants can be valuable, but in this case, we believe they would simply validate what we already know: the workforce shortage is negatively impacting our ability to recruit enough drivers to deliver the level of service our community needs and deserves,” Roach wrote. “We are in contact with other paratransit operationsacross the country to learn best practices, ideas and new trends in mobility solutions that improve the services provided to our paratransit customers.”
Andrea Y. Henderson
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St. Louis Public RadioKeasha Orban started riding Call-A-Ride in the late 90s. She said the services were reliable at first, but recently she has experienced ride denials and cancellations. Orban typically will get picked up in front of her house to get to work or appointments, but beginning April 10 she will have to find other transportation. Orban lives outside of Metro’s federally mandated service area and will have to either walk about a half of a mile to catch a ride from Call-A-Ride or rely on her husband, rideshare or another transit company to escort her around the region.
Down the RoadChoi, who is working on a Master’s degree in social work at St. Louis University, also started an internship with Paraquad in August.“What I’m doing right now is collecting data involving trip denials, and I’m flagging those in a document,” he says.On a good day, Choi says he can use Call-A-Ride to get to Paraquad’s office — a 30-minute ride for what would be about an 8-minute drive from his apartment. But oftentimes, he says there are no vans going to or from Paraquad and his request is denied.In an effort to dismantle barriers, Metro Transit plans to expand a smartphone pilot program that would allow passengers to pay without cash. In addition, Via service areas may also be expanded.Some of these adjustments depend on staffing, though, and for those who depend on paratransit, they’re not enough.“I think the biggest problem is that you have to plan your life around it [paratransit],” says Choi. “And it really shows how neglectful Metro is with Call-A-Ride.”
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Poll: Support for Missouri abortion rights amendment growing
 
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                                        A proposed constitutional amendment legalizing abortion in Missouri received support from more than half of respondents in a new poll from St. Louis University and YouGov.That’s a boost from a poll earlier this year, which could mean what’s known as Amendment 3 is in a solid position to pass in November.SLU/YouGov’s poll of 900 likely Missouri voters from Aug. 8-16 found that 52% of respondents would vote for Amendment 3, which would place constitutional protections for abortion up to fetal viability. Thirty-four percent would vote against the measure, while 14% aren’t sure.By comparison, the SLU/YouGov poll from February found that 44% of voters would back the abortion legalization amendment.St. Louis University political science professor Steven Rogers said 32% of Republicans and 53% of independents would vote for the amendment. That’s in addition to nearly 80% of Democratic respondents who would approve the measure. In the previous poll, 24% of Republicans supported the amendment.Rogers noted that neither Amendment 3 nor a separate ballot item raising the state’s minimum wage is helping Democratic candidates. GOP contenders for U.S. Senate, governor, lieutenant governor, treasurer and secretary of state all hold comfortable leads.“We are seeing this kind of crossover voting, a little bit, where there are voters who are basically saying, ‘I am going to the polls and I’m going to support a Republican candidate, but I’m also going to go to the polls and then I’m also going to try to expand abortion access and then raise the minimum wage,’” Rogers said.Republican gubernatorial nominee Mike Kehoe has a 51%-41% lead over Democrat Crystal Quade. And U.S. Sen. Josh Hawley is leading Democrat Lucas Kunce by 53% to 42%. Some GOP candidates for attorney general, secretary of state and treasurer have even larger leads over their Democratic rivals.
Brian Munoz
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St. Louis Public RadioHundreds of demonstrators pack into a parking lot at Planned Parenthood of St. Louis and Southwest Missouri on June 24, 2022, during a demonstration following the Supreme Court’s reversal of a case that guaranteed the constitutional right to an abortion.
One of the biggest challenges for foes of Amendment 3 could be financial.Typically, Missouri ballot initiatives with well-funded and well-organized campaigns have a better chance of passing — especially if the opposition is underfunded and disorganized. Since the end of July, the campaign committee formed to pass Amendment 3 received more than $3 million in donations of $5,000 or more.That money could be used for television advertisements to improve the proposal’s standing further, Rogers said, as well as point out that Missouri’s current abortion ban doesn’t allow the procedure in the case of rape or incest.“Meanwhile, the anti side won’t have those resources to kind of try to make that counter argument as strongly, and they don’t have public opinion as strongly on their side,” Rogers said.There is precedent of a well-funded initiative almost failing due to opposition from socially conservative voters.In 2006, a measure providing constitutional protections for embryonic stem cell research nearly failed — even though a campaign committee aimed at passing it had a commanding financial advantage.Former state Sen. Bob Onder was part of the opposition campaign to that measure. He said earlier this month it is possible to create a similar dynamic in 2024 against Amendment 3, if social conservatives who oppose abortion rights can band together.“This is not about reproductive rights or care for miscarriages or IVF or anything else,” said Onder, the GOP nominee for Missouri’s 3rd Congressional District seat. “Missourians will learn that out-of-state special interests and dark money from out of state is lying to them and they will reject this amendment.”Quade said earlier this month that Missourians of all political ideologies are ready to roll back the state’s abortion ban.“Regardless of political party, we hear from folks who are tired of politicians being in their doctor’s offices,” Quade said. “They want politicians to mind their own business. So this is going to excite folks all across the political spectrum.”
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Democrat Mark Osmack makes his case for Missouri treasurer
 
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                                        Mark Osmack has been out of the electoral fray for awhile, but he never completely abandoned his passion for Missouri politics.Osmack, a Valley Park native and U.S. Army veteran, previously ran for Missouri’s 2nd Congressional District seat and for state Senate. Now he’s the Democratic nominee for state treasurer after receiving a phone call from Missouri Democratic Party Chairman Russ Carnahan asking him to run.“There’s a lot of decision making and processing and evaluation that goes into it, which is something I am very passionate and interested in,” Osmack said this week on an episode of Politically Speaking.Osmack is squaring off against state Treasurer Vivek Malek, who was able to easily win a crowded GOP primary against several veteran lawmakers including House Budget Chairman Cody Smith and state Sen. Andrew Koenig.While Malek was able to attract big donations to his political action committee and pour his own money into the campaign, Osmack isn’t worried that he won’t be able to compete in November. Since Malek was appointed to his post, Osmack contends he hasn’t proven that he’s a formidable opponent in a general election.“His actions and his decision making so far in his roughly two year tenure in that office have been questionable,” Osmack said.Among other things, Osmack was critical of Malek for placing unclaimed property notices on video gaming machines which are usually found in gas stations or convenience stores. The legality of the machines has been questioned for some time.As Malek explained on his own episode of Politically Speaking, he wanted to make sure the unclaimed property program was as widely advertised as possible. But he acknowledged it was a mistake to put the decals close to the machines and ultimately decided to remove them.Osmack said: “This doesn’t even pass the common sense sniff test of, ‘Hey, should I put state stickers claiming you might have a billion dollars on a gambling machine that is not registered with the state of Missouri?’ If we’re gonna give kudos for him acknowledging the wrong thing, it never should have been done in the first place.”Osmack’s platform includes supporting programs providing school meals using Missouri agriculture products and making child care more accessible for the working class.He said the fact that Missouri has such a large surplus shows that it’s possible to create programs to make child care within reach for parents.“It is quite audacious for [Republicans] to brag about $8 billion, with a B, dollars in state surplus, while we offer next to no social services to include pre-K, daycare, or child care,” Osmack said.Here’s are some other topics Osmack discussed on the show:How he would handle managing the state’s pension systems and approving low-income housing tax credits. The state treasurer’s office is on boards overseeing both of those programs.Malek’s decision to cut off investments from Chinese companies. Osmack said that Missouri needs to be cautious about abandoning China as a business partner, especially since they’re a major consumer of the state’s agriculture products. “There’s a way to make this work where we are not supporting communist nations to the detriment of the United States or our allies, while also maintaining strong economic ties that benefit Missouri farmers,” he said.What it was like to witness the skirmish at the Missouri State Fair between U.S. Sen. Josh Hawley and Democratic challenger Lucas Kunce.Whether Kunce can get the support of influential groups like the Democratic Senatorial Campaign Committee, which often channels money and staff to states with competitive Senate elections.
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As Illinois receives praise for its cannabis equity efforts, stakeholders work on system’s flaws
 
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                                        Medical marijuana patients can now purchase cannabis grown by small businesses as part of their allotment, Illinois’ top cannabis regulator said, but smaller, newly licensed cannabis growers are still seeking greater access to the state’s medical marijuana customers.Illinois legalized medicinal marijuana beginning in 2014, then legalized it for recreational use in 2020. While the 2020 law legalized cannabis use for any adult age 21 or older, it did not expand licensing for medical dispensaries.Patients can purchase marijuana as part of the medical cannabis program at dual-purpose dispensaries, which are licensed to serve both medical and recreational customers. But dual-purpose dispensaries are greatly outnumbered by dispensaries only licensed to sell recreationally, and there are no medical-only dispensaries in the state.As another part of the adult-use legalization law, lawmakers created a “craft grow” license category that was designed to give more opportunities to Illinoisans hoping to legally grow and sell marijuana. The smaller-scale grow operations were part of the 2020 law’s efforts to diversify the cannabis industry in Illinois.Prior to that, all cultivation centers in Illinois were large-scale operations dominated by large multi-state operators. The existing cultivators, mostly in operation since 2014, were allowed to grow recreational cannabis beginning in 2019.Until recently, dual-purpose dispensaries have been unsure as to whether craft-grown products, made by social equity licensees — those who have lived in a disproportionately impacted area or have been historically impacted by the war on drugs — can be sold medicinally as part of a patient’s medical allotment.Erin Johnson, the state’s cannabis regulation oversight officer, told Capitol News Illinois last month that her office has “been telling dispensaries, as they have been asking us” they can now sell craft-grown products to medical patients.“There was just a track and trace issue on our end, but never anything statutorily,” she said.
Dilpreet Raju
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Capitol News IllinoisThe graphic shows how cannabis grown in Illinois gets from cultivation centers to customers.
No notice has been posted, but Johnson’s verbal guidance comes almost two years after the first craft grow business went online in Illinois.It allows roughly 150,000 medical patients, who dispensary owners say are the most consistent purchasers of marijuana, to buy products made by social equity businesses without paying recreational taxes. However — even as more dispensaries open — the number available to medical patients has not increased since 2018, something the Cannabis Regulation Oversight Office “desperately” wants to see changed. Johnson said Illinois is a limited license state, meaning “there are caps on everything” to help control the relatively new market.Berwyn Thompkins, who operates two cannabis businesses, said the rules limited options for patients and small businesses.“It’s about access,” Thompkins said. “Why wouldn’t we want all the patients — which the (adult-use) program was initially built around — why wouldn’t we want them to have access? They should have access to any dispensary.”Customers with a medical marijuana card pay a 1% tax on all marijuana products, whereas recreational customers pay retail taxes between roughly 20 and 40% on a given cannabis product, when accounting for local taxes.While Illinois has received praise for its equity-focused cannabis law, including through an independent study that showed more people of color own cannabis licenses than in any other state, some industry operators say they’ve experienced many unnecessary hurdles getting their businesses up and running.The state, in fact, announced last month that it had opened its 100th social equity dispensary.But Steve Olson, purchasing manager at a pair of dispensaries (including one dual-purpose dispensary) near Rockford, said small specialty license holders have been left in the lurch since the first craft grower opened in October 2022.“You would think that this would be something they’re (the government) trying to help out these social equity companies with, but they’re putting handcuffs on them in so many different spots,” he said. “One of them being this medical thing.”Olson said he contacted state agencies, including the Department of Financial and Professional Regulation, months ago about whether craft products can be sold to medical patients at their retail tax rate, but only heard one response: “They all say it was an oversight.”This potentially hurt social equity companies because they sell wholesale to dispensaries and may have been missing out on a consistent customer base through those medical dispensaries.Olson said the state’s attempts to provide licensees with a path to a successful business over the years, such as with corrective lotteries that granted more social equity licenses, have come up short.“It’s like they almost set up the social equity thing to fail so the big guys could come in and swoop up all these licenses,” Olson said. “I hate to feel like that but, if you look at it, it’s pretty black and white.”Olson said craft companies benefit from any type of retail sale.“If we sell it to medical patients or not, it’s a matter of, ‘Are we collecting the proper taxes?’ That’s all it is,” he said.State revenue from cannabis taxes, licensing costs and other fees goes into the Cannabis Regulation Fund, which is used to fund a host of programs, including cannabis offense expungement, the general revenue fund, and the R3 campaign aiming to uplift disinvested communities.For fiscal year 2024, nearly $256 million was paid out from Cannabis Regulation Fund for related initiatives, which includes almost $89 million transferred to the state’s general revenue fund and more than $20 million distributed to local governments, according to the Illinois Department of Revenue.Medical access still limitedThe state’s 55 medical dispensaries that predate the 2020 legalization law, mostly owned by publicly traded multistate operators that had been operating in Illinois since 2014 under the state’s medical marijuana program, were automatically granted a right to licenses to sell recreationally in January 2020. That gave them a dual-purpose license that no new entrants into the market can receive under current law.Since expanding their clientele in 2020, Illinois dispensaries have sold more than $6 billion worth of cannabis products through recreational transactions alone.Nearly two-thirds of dispensaries licensed to sell to medical patients are in the northeast counties of Cook, DuPage, Kane, Lake and Will. Dual-purpose dispensaries only represent about 20 percent of the state’s dispensaries.While the state began offering recreational dispensary licenses since the adult-use legalization law passed, it has not granted a new medical dispensary license since 2018. That has allowed the established players to continue to corner the market on the state’s nearly 150,000 medical marijuana patients.But social equity licensees and advocates say there are more ways to level the playing field, including expanding access to medical sales.Johnson, who became the state’s top cannabis regulator in late 2022, expressed hope for movement during the fall veto session on House Bill 2911, which would expand medical access to all Illinois dispensaries.“We would like every single dispensary in Illinois to be able to serve medical patients,” Johnson said. “It’s something that medical patients have been asking for, for years.”Johnson said the bill would benefit patients and small businesses.“It’s something we desperately want to happen as a state system, because we want to make sure that medical patients are able to easily access what they need,” she said. “We also think it’s good for our social equity dispensaries, as they’re opening, to be able to serve medical patients.”Rep. Bob Morgan, D-Deerfield, who was the first statewide project coordinator for Illinois’ medical cannabis program prior to joining the legislature, wrote in an email to Capitol News Illinois that the state needs to be doing more for its patients.“Illinois is failing the state’s 150,000 medical cannabis patients with debilitating conditions. Too many are still denied the patient protections they deserve, including access to their medicine,” Morgan wrote, adding he would continue to work with stakeholders on further legislation.Capitol News Illinois is a nonprofit, nonpartisan news service covering state government. It is distributed to hundreds of newspapers, radio and TV stations statewide. It is funded primarily by the Illinois Press Foundation and the Robert R. McCormick Foundation, along with major contributions from the Illinois Broadcasters Foundation and Southern Illinois Editorial Association.
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