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Call-A-Ride users want Metro Transit to provide better service to remaining coverage area

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Rhonda Jones desperately wants to attend her church in north St. Louis County, but the 72-year-old, who is blind, has not been able to get a ride on Sundays from Metro Call-A-Ride in over a month.Jones is a worship singer at Florissant Assembly of God and relies on Call-A-Ride to take her to church, the grocery store, medical appointments and community gatherings. The paratransit service has been her lifeline for over 25 years.For nearly two years now, Jones and other Metro riders have experienced longer reservation wait times and cancellations, because the St. Louis area is struggling to keep employees and attract new ones.Since the fallout of the coronavirus pandemic, Bi-State Development had to cut routes across the St. Louis region because of the lack of bus drivers and other staff. Now, the cuts have reached the bus service for people with disabilities for the first time in seven years. About 250 people in outlying parts of St. Louis County who use Call-A-Ride will have to find other transportation beginning April 10.Advocates for people with disabilities have been trying to fight the cutbacks but have not been successful. They filed a complaint with the Federal Transit Administration last week because Metro did not delay the changes.The route cuts are disappointing because some people who use the bus service will not be able to freely move around to get where they need to go, Jones said.“I really don’t have any other alternative,” she said. “I feel like we are literally trapped.”Metro officials announced on Feb. 28 that they would scale back Call-A-Ride services for those living more than three-quarters of a mile from an existing MetroBus or MetroLink service area. Officials said they eliminated the routes because they were outside of Metro Transit’s federally obligated service areas.Jones’ apartment complex off Patterson Road and Greenway Chase Drive in north county is just outside those boundaries. She said she would have been within the service area if Metro would not have moved the nearest bus route to her home last year.Jones said she would not have renewed her apartment lease if Metro would have provided a timely notice of the service cuts.“We’ve been here 14 years,” she said. “We renewed our lease not knowing we were going to lose Call-A-Ride.”Jones reached out to Metro and other organizations who assist people with disabilities to find other transportation options. She contemplated using rideshares to get around the region, but she cannot operate the applications on her phone to book rides because she cannot see them, and she said they will ultimately become too expensive for her to keep up with.People are going to have to start taking Uber or Lyft or a cab to get to work or medical appointments, and if they can’t afford it, some will lose their jobs, said Robyn Wallen, transportation chair at Missouri Council of the Blind.‘Fighting Metro’

Brian Munoz

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St. Louis Public RadioAbout 40% of Call-A-Ride operator positions are unfilled. In January, Metro denied about 17,000 of 47,000 service requests because it did not have enough drivers to cover the trips. Metro officials say the shortage causes clients to receive unreliable service.

In a recent letter to Jeff Butler, Metro’s Call-A-Ride general manager, Wallen and other advocates for people with disabilities asked if Metro could pause the service changes for six months to allow them to hire more staff to better assist riders.In Butler’s response, he said Metro officials will have to continue with the ride cuts because 40% of Call-A-Ride operator positions are unfilled and the shortage causes clients to receive unreliable service.Wallen said she has tried to provide Metro officials with other options to help disabled people with public transportation but has been met with opposition. She and other advocates have provided a list of other transportation options that transit companies across the country are using to help limit route changes.“These are not new options we’re bringing to the table, these options have been told to them for a long time,” she said.In the complaint to the FTA, advocates laid out the challenges many riders have faced over time, which include being provided reservation times outside of the requested pickup or drop-off time.Metro will not pause the Call-A-Ride service cut date because it must provide better services for all Metro riders, said Charles Stewart Jr., Metro’s chief operating officer.“It’s something that we’ve needed to do for quite a long time now,” he said. “Changing the dates is not going to change the impact. What we’ve tried to do is to communicate to people exactly what we’re doing.”Public transit companies across the nation are in bind and are struggling to keep employees and attract new ones, which is causing service changes. According to a recent report by TransitCenter, a public transportation advocacy group, the fallout of the coronavirus pandemic has been detrimental to transit companies. The report suggests that many drivers have retired or moved on to other jobs.Since March 2020, the number of voluntary resignations has doubled, according to Metro. Many former employees had child care issues, needed safer working conditions during the pandemic or wanted a better-paying job. In January, Metro denied about 17,000 out of 47,000 service requests because it did not have enough drivers to cover the trips. Call-A-Ride needs about 80 additional drivers.“It’s not like we are dropping everybody, we’re trying to provide a better service to those people that we are required to serve,” Stewart said.Transit officials are directing riders who are affected by the service changes to contact Via Metro STL, MoRides, Ridefinders or Mo Healthnet for other transportation options.Disability advocates informed Metro officials that not all of the alternate options are wheelchair accessible. They also warned that the impact could be more significant than envisioned.“It affects every single person who rides because there is always a possibility that a current customer may have to go in that area that’s no longer served,” Wallen said.‘Losing our independence’

Andrea Y. Henderson

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St. Louis Public RadioKeasha Orban started riding Call-A-Ride in the late 1990s. She said the services were reliable at first, but recently she has experienced ride denials and cancellations.

Keasha Orbon has been riding Call-A-Ride since the 1990s. The Hazelwood resident rides the paratransit service bus because she is legally blind. Over the past few weeks, she’s missed appointments because Metro denied her rides and her husband has had to rearrange his work schedule to take Orban to work or doctor’s appointments.“Fortunately my work works with me to accommodate some of this stuff, but I’m sure they’re growing a little tired of it themselves,” Allen Orban said. “They want me there to do my job, so it’s a little stressful for everybody.”The Orbans live in the area that will no longer receive service.“This is the first time I’ve ever been removed out of the area, and it’s … a little bubble on their map and … you wouldn’t even think that that area would have been removed because I’m so close to major interstates,” Keasha Orban said.She spoke with Metro and was told she could get a ride if she could walk about a third of a mile down the street and wait in front of another home. The suggestion is not acceptable to her, because she only has peripheral vision and cannot make out things in front of her, which could put her in a potentially dangerous situation if she walks.“It makes me sad to lose some of my mobility,” she said.However, Orban is mostly concerned that she might miss more days at work or arrive later because of the route cuts.“You are always worried that if you miss too much work then you will lose your job,” she said. “And so many of us on Social Security depend on these extra little jobs that we have to help make ends meet.”

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Laclede’s Landing is moving from nightlife hub to neighborhood

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Laclede’s Landing has cycled through many identities throughout the history of St. Louis. Now, some people involved with its redevelopment in recent years hope the landing’s next one will be as a residential neighborhood.The small district tucked directly north of the Gateway Arch National Park has quietly undergone a massive redevelopment with more than $75 million pouring into the rehabilitation of many of the historic buildings at the landing.“We are starting to feel that momentum, especially in the last really 60 days. Things have drastically changed around here,” said Ryan Koppy, broker and owner of Trading Post Properties and the director of commercial property for Advantes Group.Advantes alone shouldered the rehabilitation of six of the historic buildings, which now sport a mix of apartments and retail or office space, he said. Four of those buildings are completed, and of the 119 apartments available, about 90% are filled, Koppy said.“It just shows you what kind of demand we do have for the area,” he said. “We’re separated from downtown a little bit, and for the tenants, their local park where they’re walking their dogs, it’s a national park.”

Sophie Proe

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St. Louis Public RadioInterior of the Peper Lofts at Laclede’s Landing on Aug. 16

Another 40 apartments are set to come online next year along with some retail space, Koppy said. He added he’s noticed a wide range of people who are considering and moving into the newly refinished apartments.“It’s very mixed, surprisingly,” Koppy said. “We have a lot of young professionals, maybe on their second job out of [university], we have some empty nesters too.”Part of the newfound momentum comes from a new market, the Cobblestone, and coffee shop, Brew Tulum, opening recently and bringing more foot traffic to the area, said Brandyn Jones, executive director of the Laclede Landing Neighborhood Association. She added that more apartments are set to come online within the next few months.“We have a great riverfront area here and so there are plans in the works to activate those spaces, bring people in,” she said.That could be more daytime events, like a farmers market, music festivals (one of which is happening this weekend) or just bringing in food trucks to Katherine Ward Burg Garden, Jones said. It’s a departure from the identity the district held a few decades ago as a hub for nightlife and entertainment.“That’s part of what connects so many people to Laclede’s Landing,” Jones said. “It’s important to tell the story of where we’re evolving. It won’t be what it was in the same exact way, but it will still be fun, and it can be fun early morning, midday or late night.”It’s a view shared by Koppy.“It’s grown up, it’s a bit mature,” he said. “We’re not going to have 3 a.m. bars here anymore because we have residents here.”Koppy added that Advantes is joined by other developers working to rehabilitate buildings in the district.“We all work in unison,” he said. “If I get a call and [a client is] asking for something and maybe the square foot doesn’t really match up with what I have available, but I know it matches up over there, they’re getting a very warm welcome and introduction.”

Sophie Proe

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St. Louis Public RadioRyan Koppy looks out the window of Brew Tulum Specialty Coffee Experience on Aug. 16 at the Cobblestone on Laclede’s Landing in downtown St. Louis.

This push toward making Laclede’s Landing a residential neighborhood also comes alongside broader conversations about the future of downtown St. Louis more generally as it looks to move away from a dependence on office space. While the city as a whole continues to lose population, downtown added about 1,700 people between 2010 and 2020, according to U.S. Census data.“It’s been wonderful timing to have all that going on, that stress that you’re not just in downtown to work has been critical to part of this rejuvenation and energy down here,” Jones said. “Sometimes people forget Laclede’s Landing is part of downtown, really the original downtown.”And success in the small district could spread beyond its small confines and potentially serve as a model for success, Koppy added.“My idea is, if we could get all the great things of St. Louis coming in through here, we can eventually spread that,” he said. “We understand we can’t change the whole world, but we’ll just make the effort to try and change the world around us.”

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St. Louis barbecue festival Q in the Lou canceled

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The largest barbecue competition and tasting festival in St. Louis, Q in the Lou, has been canceled. The event was planned for Sept. 6-8, but organizers decided to cancel it due to poor ticket sales and insufficient corporate sponsorship.The traveling festival had low attendance in Denver last week, said Sean Hadley, a festival organizer.“We made the tough decision to cancel Q in the Lou,” said Hadley. “We’re seeing a lack of support … it’s just not there.”The traveling event first came to St. Louis in 2015 and drew hundreds of people to downtown St. Louis for barbecue, live music and a “major party.”“It shut down out of the blue … I’ve gone every year,” said Scott Thomas, local chef and food blogger. “It’s brilliant. You could take a tour of some really amazing barbecue restaurants and competition barbecue guys all in one place.”In a late July news conference, city officials touted Q in the Lou as a significant tourism draw and a boost for downtown revitalization.“Bringing a signature national festival back to downtown St. Louis … is making us stronger,” Greater St. Louis Inc. CEO Jason Hall said then.Less than a month later, ticket holders from every festival stop learned they’d be refunded. On Monday, organizers privatized the Q in the Lou website and deleted its social media accounts.Conner Kerrigan, a spokesperson for Mayor Tishaura Jones’ office, said city officials are disappointed the festival won’t be back this year.“St. Louis knows how to throw a festival … bringing people together to celebrate our culture is one of the things we do best as a city,” Kerrigan said in a statement. “Should Q in the Lou try to come back next year or any year after that, they’ll have the support of the Mayor Jones administration.”

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Alton’s Jacoby Arts Center likely to relocate permanently

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The Jacoby Arts Center, a staple of Alton for many in the Metro East community, will likely permanently move out of its downtown building at the end of September.Its departure and relocation from the historic building that the arts center has called home for the past 20 years has created a tense situation for not only the arts center’s supporters but also the local development company working to revitalize Alton’s downtown that owns the building.“It’s an unfortunate situation,” said Chad Brigham, the chief legal and administrative officer with AltonWorks, the real estate company owned by another prominent local attorney working to develop the town. “I wish there wasn’t misunderstanding and disappointment in the community. It’s difficult sometimes to clarify that.”When news of the likely departure spread in June via a letter from the Jacoby Arts Center to its supporters, an outcry on social media quickly followed. Some assumed it would be the end of the arts center.“There’s a lot of feelings right now that I think are more about the building itself than there are about the Jacoby Arts Center,” said Valerie Hoven, vice president and treasurer of the nonprofit arts center’s board.For supporters of the Jacoby, moving from the building and likely never returning will be a sad affair. Exactly what’s next for the arts center remains unclear. However, Jacoby board members believe this will not be the end of the organization. It will likely look different though.

Sophie Proe

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St. Louis Public RadioThe Jacoby Arts Center earlier this month in downtown Alton

Sophie Proe

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St. Louis Public RadioThe Alton-based Jacoby Arts Center features more than 75 St. Louis-area artists and their work.

The history of the buildingFirst dubbed the Madison County Arts Council, the nonprofit arts center renamed itself after the Jacoby family gave it the current building in 2004. AltonWorks founder John Simmons purchased the Jacoby Building in September 2018, according to property records from the county.Managing the large building, at 627 E. Broadway, became too expensive for the Jacoby Arts Center. In 2018, the organization approached Simmons to purchase it, said Dennis Scarborough, a past president of the board and a downtown business owner.“Of course, it sounded really, really good,” Scarborough said of Simmons’ purchase. “He took over the insurance, property taxes, all those kinds of things that were really, really getting into our budget, and he rented it to us at a fair price.”The two parties entered into a lease agreement initially for five years. Since then, Simmons has spent more than $1 million in upkeep, taxes, insurance and more on the building. The lease has been extended twice until the end of September this year.Over the six years, Jacoby paid $1,500 per month, which covered a portion of the utilities.“It’s been wonderfully generous of AltonWorks,” Hoven said.Because the building is aging and needs repairs, Brigham with AltonWorks and those connected to the arts center have long known the Jacoby Arts Center would need to relocate — at least temporarily.

Renovations on the Jacoby building will begin this fall. They’ll include modernizing the aging building, repairing the old elevator and putting in apartments on the second and third floors.

News of the likely departure and controversyRenovations will begin this fall. They’ll include modernizing the aging building, repairing the old elevator and putting in apartments on the second and third floors.In May, it became clear that a preliminary proposal for the arts center to return to the building after renovations finished in 2026 would not work for them, Hoven said.She estimates the first floor and basement of the Jacoby Arts Building span roughly 20,000 square feet.

Chad Brigham is a business and legal adviser for AltonWorks.

AltonWorks’ initial idea floated to the arts center would only provide 2,553 square feet, according to both Hoven and Brigham. While the board calculated the price for the new space to be at least triple the current payment, Brigham said there was never a specific price discussed.“No discussion in terms of actual rent price,” he said.AltonWorks didn’t make a specific rent offer because the organization doesn’t even know itself, Brigham said.In addition to cash from John Simmons, there will be loans, tax increment financing and state tax credits to cover the $20 million in building renovations. The entities financing the cost of renovations will also help determine the rent when the construction is complete, Brigham said.Regardless, the price required to return will be too much for the arts center to pay, Hoven said. Also, the organization would like to maintain the many programs it offers to the community — a rentable event space, a dark room and a clay studio, for example — in the future.“For us to really meet the needs of the community and be sustainable, we need a space where we can offer some of those programs — the artists’ shop, and other spaces that offer some kind of income as well — so that we can continue to give money back to the community,” she said.AltonWorks offered at least two other locations as possible alternatives from their vast stock of buildings along Broadway to house the arts center during the roughly 18 months of construction. Those alternatives came with similar deals requiring the Jacoby to cover only utilities, Brigham said.“We did put in a great deal of work behind the scenes in trying to find an interim solution,” Brigham said. “We wanted to find a place for them to go, where it was easy for them to continue programming, whether it’s 100% of it or some portion of it, that would work for them.”Initially, the arts center hoped to keep the basement during the renovations, Hoven said. When it became clear the preliminary offer to return was for much less space than the arts center anticipated, the letter to the community was sent.“The letter that came out was merely showing our surprise,” Hoven said. “Don’t misinterpret it as panic. Don’t misinterpret it as desperation.”

Sophie Proe

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St. Louis Public RadioA smorgasbord of radios are displayed at the Jacoby Arts Center in Alton.

The commentary on social media was passionate. Some critics of AltonWorks said the organization has good intentions but hasn’t executed those plans. Others said Jacoby hasn’t planned well enough for the future.For Brigham and the AltonWorks team, some of the criticism has been disappointing.“I thought that there were some decent solutions. Were they perfect? No, but they were very, I thought, very good solutions,” he said. “And the fact that it has come to the point that it is right now is a bit hurtful.”AltonWorks remains committed to the arts, Brigham said. John Simmons remains one the largest donors of the Jacoby Arts Center, Hoven and Brigham said.“I don’t think there’s ever been a question of our support of that organization — of our affinity for that organization,” Brigham said. “While some of the events were unfortunate, some of them were encouraging. The entire community rallied around the Jacoby Arts Center. That’s a good thing. It’s a good thing to have a love for the arts like that in a downtown community.”Sara McGibany, the executive director of Alton Main Street, an organization aimed at preserving the town, said AltonWorks should be commended for its vision. In many ways, her organization and AltonWorks share a vision for a thriving downtown.Even though AltonWorks hosts public meetings, McGibany believes the current situation lacks true community engagement.“We really think that if AltonWorks can get past some of the communication hurdles — and harness the community’s passion and shift to more of a bottom-up decision-making process that centers on community input — then we can turn around the growing sentiment of distrust that’s happening now,” McGibany said.Scarborough, the past board president and downtown business owner, echoed the praise for Simmons and his support of the Jacoby Arts Center. With the Jacoby likely moving, the future looks bleak, though.“It’s a community arts center that does a lot of good work,” Scarborough said. “The community is going to suffer, and they’re going to be missed by the community if they’re not there.”

Eric Lee

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St. Louis Public RadioShalanda Young, director of the federal Office of Management and Budget, talks to Illinois U.S. Rep. Nikki Budzinski, D-Springfield, during a tour of a construction project by AltonWorks last April in Alton. AltonWorks, who is building the LoveJoy Apartment Complex is receiving over $1 million in federal funding.

What does the future hold?AltonWorks will continue forging ahead with its ambitious plans to revitalize Alton. The organization hopes to conclude construction on the Wedge Innovation Center, which will have a restaurant, retail and co-working space, this fall. Lucas Row, a mix of apartments and retail space, is scheduled to be completed next spring.The remainder of the arts and innovation district, currently named after the Jacoby, will also move forward.“I believe in two years it’s going to be a much different place,” Brigham said of Alton. “It’s going to be thriving. It’s going to be new businesses, new tenants — and it’s going to be a nice proof of concept for what you can do in a small community like that.”The Jacoby board recently formed a strategic planning committee. Its task: figuring out what’s next for the arts center. The committee will reevaluate what space the Jacoby needs, what programs it wants to offer to the community and how they want to make that a reality.Keeping the arts center is essential for board members like Hoven. In her experience, it’s been a place where local aspiring artists get their start.“Art is one of the only ways to show your true authentic self,” Hoven said. “And there’s more people than I realized who do not get that opportunity every day.”The Jacoby will shut its doors to pack over the next month. Hoven said she’s optimistic the board will have concrete plans by the end of September when their lease officially ends.“Alton is such a fabulous and supportive community,” she said. “We still have lots of great options, so that the Jacoby Arts Center will continue to thrive in Alton and beyond.”

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